Callmar Terms of Use

Last updated: May 2026

Welcome to Callmar. By installing, accessing, or using the Callmar iOS app ("App") you agree to these Terms of Use ("Terms"). If you do not agree, do not install or use the App.

These Terms are between you and Callmar, the app's publisher ("Callmar", "we", "us"). They are entered into in addition to Apple's Standard EULA for Apps, which Apple imposes on every app distributed through the App Store. Where these Terms are silent, Apple's Standard EULA applies.

1. What Callmar is

Callmar is a SIP/VoIP softphone. It connects to SIP accounts you provide and lets you place and receive calls over the internet through CallKit. Callmar is not a telephone carrier and does not provide SIP service itself.

Outgoing and incoming calls go through the SIP provider you configure. We do not provide telephone numbers, minutes, or PSTN termination.
Callmar's optional push proxy (sip.callmar.online, sip-ru.callmar.online) only relays SIP signalling so iOS can wake the app for incoming calls. It does not decrypt or store your audio.
Emergency calls (911, 112, 119, 000, etc.) do not work through Callmar. Callmar is not a substitute for a regulated telephone service. Always use your mobile carrier's native phone app for emergencies.

2. Subscription, free trial, and billing

Callmar offers an auto-renewable subscription ("Callmar Pro") with the following terms. The actual price displayed in the App Store at the time of purchase governs your purchase, including any region-specific prices Apple shows in your local currency.

Free trial: New subscribers get 14 days free. No charge is made during the trial. To avoid being charged, cancel at least 24 hours before the trial ends.
Billing periods: Monthly or yearly, your choice. Yearly costs approximately the same as 8 months of monthly billing.
Auto-renewal: At the end of each billing period, the subscription renews automatically at the same price unless you cancel.
Where to cancel: iOS Settings → your Apple ID → Subscriptions, or Callmar → Settings → Subscription → Manage Subscription. Cancelling takes effect at the end of the current period — you keep paid access until then.
Payment: All payments are handled by Apple. Callmar does not process or store your payment information.
No refunds from Callmar: Refunds, if any, are issued by Apple at their discretion through <https://reportaproblem.apple.com>. Callmar does not have access to your Apple payment record and cannot grant refunds directly.
Trial forfeiture: If you purchase a subscription before the trial ends, any unused portion of the trial is forfeited (Apple's policy).
Family Sharing: Callmar's subscription is not Family-Shareable. Each user buys their own subscription.

3. What you get with a Callmar Pro subscription

While your subscription is active you can:

Place outgoing SIP calls and receive incoming SIP calls.
Use background incoming calls via the optional push relay.
Use the on-device AI transcription and summary features.
Use the built-in CRM integrations (Bitrix24, amoCRM, Alfa CRM) and custom webhooks.

If your subscription expires, the app enters read-only mode: you can still view and export your existing call history, transcripts, recordings, and contacts, but cannot place new calls or run new transcription until you resubscribe.

4. Your account with your SIP provider

You are responsible for:

Maintaining your account with your SIP provider (SIP credentials, outbound rates, dispute handling, fair-use policies).
Compliance with your SIP provider's terms.
Local laws governing VoIP — including, in some jurisdictions, registration requirements for residential VoIP.

Callmar is not a party to your contract with your SIP provider and cannot mediate disputes between you.

5. Call recording and transcription

Both Save Audio Recordings and Transcribe Calls are disabled by default. Enabling either requires you to acknowledge a legal consent screen inside the App.

You are solely responsible for complying with applicable call-recording laws in your jurisdiction and the other party's jurisdiction. Some regions (EU/GDPR, US two-party-consent states, most of Australia, many parts of Asia) require explicit consent from every party on the call.
Callmar does not record on your behalf, does not have access to your recordings, and is not liable for any legal consequences.
Recordings and transcripts are stored only on your device.
See the Privacy Policy for full details on what is stored and how.

6. Acceptable use

You agree not to use Callmar to:

Make robocalls, spam, or unsolicited bulk communications.
Harass, threaten, defraud, or impersonate any person.
Distribute malware or interfere with the App's operation.
Reverse-engineer the App except as permitted by applicable law.
Use the App for any unlawful purpose under the laws of your jurisdiction or the jurisdiction of the person you are calling.

Callmar reserves the right to block accounts on the optional push proxy (sip.callmar.online) that we observe engaging in abusive behaviour. The App itself remains usable in foreground mode for direct SIP connections.

7. Disclaimer of warranty

The App is provided "as is" and "as available" without any warranty of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law. Callmar does not warrant that calls will always connect, that the push proxy will be available, that transcription will be accurate, or that the App will be free from errors or interruptions.

8. Limitation of liability

To the maximum extent permitted by applicable law, Callmar's total liability to you for all claims arising out of or relating to the App is limited to the amount you paid Callmar through Apple for the twelve months immediately preceding the claim. Callmar is not liable for indirect, incidental, consequential, or punitive damages.

This limitation does not apply to liability that cannot be limited under your local law (e.g. gross negligence, wilful misconduct, or consumer protection statutes).

9. Changes to these Terms

We may update these Terms when we add new features or when laws require. Material changes are announced in-app and on this page. The "Last updated" date at the top reflects the latest revision. Continuing to use the App after a change means you accept the new Terms; if you disagree, stop using the App.

10. Governing law

These Terms are governed by the laws of the jurisdiction stated in the App Store description's "Seller" field, without regard to its conflict-of-laws principles. Mandatory consumer-protection laws of your country of residence are not affected.

11. Contact

[email protected]

For privacy-related requests, see the Privacy Policy.